How Much Do Definitions Matter?


Millinery Operations with Kristin Silverman

More than a year ago, Emily, who used to write the “Millinery Operations” column, made several posts about the category problem on Etsy. Many months ago, Etsy changed its categories — some for the better, some for worse. And I still have many criticisms I could level at Etsy for how the categories should be structured, but I’m not going to do that, because the problem is bigger than Etsy’s category labels.

Is there a perfect way of structuring categories on Etsy? No. Absolutely not. I don’t know how to even suggest improvements on the categories. Some categories are too narrow; some are too broad; some are just right but are buried in unintuitive parent categories. And a couple are spot-on. But it doesn’t matter … because people mislabel things on Etsy all the time.

It could be they are deliberately mislabeling things to game the system. It could be that they honestly don’t know the definition of “Boaters & Panama Hats.” It could be that they are trying to target customers who might look for a cloche under “Bucket Hats” rather than “Formal Hats > Cloche Hats.”

A “boater” is just a hat you’d wear on a boat, right? Wrong. It actually is a very specific shape.

Men’s boater from the 1930s from Frocks and Frills Vintage.  This is a perfect example of a classic boater.
Ladies' boater hat.
A modern, elegant boater by Lallu Chic.

 

And none of this is Etsy’s fault. Etsy could make the most divinely perfect categories, and you’d still find things like baseball caps being put in the cowboy hat category rather than the baseball cap category.

You’d still have, as I saw today, on the very first page of the super-category “Hats & Caps” (prime real estate!) … a baby romper. And, no, it didn’t come with a coordinating hat; it was just in the wrong category.

Did you know there’s a type of hat called a “whimsy”? Probably not, because it’s not much in use anymore. Modern milliners would probably just call them fascinators. A whimsy is a type of hat from the ’50s, almost always with veiling/netting, and featuring a ring-shaped base or a very small base (e.g. a small bow). But if Etsy created a dedicated category for whimsies, I know that it would be filled with any type of hat that the seller thought was whimsical.

whimsy hat
A vintage whimsy hat from FrouFrou4YouYou.

Etsy has a category for bowler hats (under “formal hats”). Theoretically, bowler is the British term for this type of hat, and “derby” is the American term.

What I think of when I think of a bowler:

Gray tilt bowler hat
Tilt bowler hat by Silverhill Creative Millinery.

What I think of when I think of a “derby hat”:

Kentucky Derby hat
Wide brim Kentucky Derby hat by Makowsky Millinery

A bowler hat is a very specific shape. Thanks, Etsy, for supplying a dedicated category with a narrow focus! … And then you explore the category and find (on the first page), everything from floppy hats to scrub caps. Scrub caps!

As a result of this, I find that I can’t even be upset with Etsy. Fixing the categories would be like getting people to all agree on the exact color of mauve. It’s a purplish, pinkish color, right? Maybe with some brown or gray in it? … And if Etsy sellers thought it would get them noticed, they’d start calling neon green “mauve.”


Kristin Silverman
Kristin Silverman designs and makes hats under the label Silverhill Creative Millinery. She specializes in vintage-inspired hats for everyday modern wear. Kristin is also a singer and actor.
Kristin Silverman

@silverhillhats

Milliner (aka hat-maker). Also: actor, singer, theatre geek and lover of vintage fashions.
It’s #LeftHandersDay! When I was a kid, the lack of good lefty scissors was a torment to me. 😩 Now I use scissors/s… https://t.co/EzstkONCPF - 4 days ago
Kristin Silverman